Refund policy
Thank you for shopping with Emma Store Shop.
We value your satisfaction and aim to ensure that every order meets your expectations.
If for any reason you are not completely satisfied with your purchase, we’re here to help.
Return Window
We accept returns within 30 days of the date you received your order.
To be eligible for a return, your item must be:
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Unused, unworn, and in the same condition that you received it.
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In its original packaging with all tags and accessories included.
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Accompanied by a receipt or proof of purchase.
How to Start a Return
To start a return, please contact our support team at info@emmastoreshop.com with your order number and reason for return.
Once your return request is approved, we will provide:
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A return shipping address and instructions for sending back your item.
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In some cases, a prepaid return label if the return is due to a damaged, defective, or incorrect item.
Please do not send any items back without prior authorization, as unauthorized returns cannot be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you by email about the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
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Original shipping charges are non-refundable.
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Refund processing times may vary depending on your bank or payment provider.
If you have not received your refund after 15 business days from approval, please contact us at info@emmastoreshop.com
Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange for the same item, please contact info@emmastoreshop.com for assistance.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns for:
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Personal care or beauty products once opened
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Underwear, swimwear, or intimate apparel
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Gift cards or digital items
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Items marked as final sale or non-returnable
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Custom or personalized products
Return Shipping Costs
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If the return is due to our error (wrong item, damaged, or defective), we will cover the return shipping costs.
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For all other returns (e.g., size, change of mind), the customer is responsible for return shipping.
We recommend using a trackable shipping method and keeping your proof of postage.
Contact Us
If you have questions or need assistance with your return, please reach us at:
info@emmastoreshop.com